Decision Making & Problem Solving

Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel?

Select the answer using the code given below.

You are required to design a 'questionnaire' to be filled on-location by visitors, based on the following objective while writing a report:

"To determine the feasibility of setting up a family-oriented vacation resort in the vicinity of a lake destination in the mountains"

Which of the following heads would you include in the questionnaire to make it most appropriate for your purpose?

Select the answer using the code given below.

You are the head of your office. There are certain houses reserved for allotment to the office staff, and you have been given the discretion to do so. A set of rules for the allotment of the houses has been laid down by you and made public. Your personal secretary, who is very close to you, comes to you and pleads that as his father is seriously ill, he should be given priority in allotment of a house. The office secretariat that examined the request as per the rules turns down the request and recommends the procedure to be followed according to the rules. You do not want to annoy your personal secretary. In such circumstances, what would you do?

You are in charge of implementing the Family Planning programme in an area where there is a strong opposition to the present policy. You want to convince the residents of the need for keeping small families. What would be the best way of communicating this message?

While travelling in a Delhi-registered commercial taxi from Delhi to an adjacent city (another State), your taxi driver informs you that as he has no permit for running the taxi in that city, he will stop at its Transport Office and pay the prescribed fee of ₹40 for a day. While paying the fee at the counter, you find that the transport clerk is taking an extra ₹50 for which no receipt is being given. You are in a hurry for your meeting. In such circumstances, what would you do?

You are a teacher in a university and are setting a question paper on a particular subject. One of your colleagues, whose son is preparing for the examination on that subject, comes to you and informs you that it is his son's last chance to pass that examination and whether you could help him by indicating what questions are going to be in the examination. In the past, your colleague had helped you in another matter. Your colleague informs you that his son will suffer from depression if he fails in this examination. In such circumstances, what would you do?

A person lives in a far-off village which is almost two hours by bus. The villager's neighbour is a very powerful landlord who is trying to occupy the poor villager's land by force. You are the District Magistrate and busy in a meeting called by a local Minister. The villager has come all the way, by bus and on foot, to see you and give an application seeking protection from the powerful landlord. The villager keeps on waiting outside the meeting hall for an hour. You come out of the meeting and are rushing to another meeting. The villager follows you to submit his application. What would you do?

There is a shortage of sugar in your district where you are the District Magistrate. The Government has ordered that only a maximum amount of 30 kg sugar is to be released for wedding celebrations. A son of your close friend is getting married and your friend requests you to release at least 50 kg sugar for his son's wedding. He expresses annoyance when you tell him about the Government's restrictions on this matter. He feels that since you are the District Magistrate, you can release any amount. You do not want to spoil your friendship with him. In such circumstances, how would you deal with the situation?

You are competing with your batch-mate for a prestigious award to be decided based on an oral presentation. Ten minutes are allowed for each presentation. You have been asked by the committee to finish on time. Your friend, however, is allowed more than the stipulated time period. You would:

You are the chairperson of a state sports committee. You have received a complaint and later it was found that an athlete in the junior age category who has won a medal has crossed the age criteria by 5 days. You would:

You are handling a priority project and have been meeting all the deadlines and are therefore planning your leave during the project. Your immediate boss does not grant your leave citing the urgency of the project. You would:

You have differences of opinion regarding the final report prepared by your subordinate that is to be submitted urgently. The subordinate is justifying the information given in the report. You would:

As a citizen, you have some work with a government department. The official calls you again and again, and without directly asking you, sends out feelers for a bribe. You want to get your work done. You would:

You are involved in setting up a water supply project in a remote area. Full recovery of cost is impossible in any case. The income levels in the area are low, and 25% of the population is below poverty line (BPL). When a decision has to be taken on pricing, you would:

You are handling a time-bound project. During the project review meeting, you find that the project is likely to get delayed due to lack of cooperation from the team members. You would:

You have been made responsible to hire boats at short notice to be used for an area under flood. On seeing the price mentioned by the boat owners, you find that the lowest price is approximately three times more than the approved rate of the Government. You would:

You, as an administrative authority, have been approached by the daughter-in-law of an influential person regarding harassment by her in-laws on account of insufficient dowry. Her parents are unable to approach you due to social pressures. You would:

You are an officer-in-charge for providing basic medical facilities to the survivors of an earthquake-affected area. Despite your best possible efforts, people put allegations against you for making money out of the funds given for relief. You would:

A local thug (bad element) has started illegal construction on your vacant plot. He has refused your request to vacate and threatened you of dire consequences in case you do not sell the property at a cheap price to him. You would:

You have taken up a project to create night-shelters for homeless people during the winter season. Within a week of establishing the shelters, you have received complaints from the residents of the area about an increase in theft cases with a demand to remove the shelters. You would:

You are the officer-in-charge administering vaccine distribution in an isolated, epidemic-hit village, and you are left with only one vaccine. There is a requirement for that vaccine from both the Gram Pradhan and a poor villager. You are being pressurised by the Gram Pradhan to issue the vaccine to him. You would: